Refund and Returns Policy

Thank you for shopping at alshumukh.com!

We understand that sometimes you may need to cancel or return an order. This policy outlines the guidelines for requesting a refund or cancellation for products purchased on our website.

Order Cancellation:

  • You can cancel your order free of charge if it has not yet been shipped.
  • To cancel an order, please contact us by email at [email protected] as soon as possible after placing your order.
  • We will confirm the cancellation by email once it is processed.

Product Returns and Refunds:

We accept returns and will issue a full refund for unopened and unused items within [Number] days of receipt, provided they are in their original packaging.

  • The following items are not eligible for return or refund:
    • Used or opened items
    • Items damaged due to misuse or negligence
    • Items that are not in their original packaging
    • Items on sale or clearance

To return an item, please follow these steps:

  1. Contact us by email at [email protected] within [Number] days of receiving your order to request a return authorization.
  2. In your email, please include your order number, the item(s) you wish to return, and the reason for your return.
  3. Once we approve your return request, we will provide you with a return shipping label (if applicable) and instructions on how to return the item(s).
  4. Please pack the item(s) securely in the original packaging and include the return authorization form with your shipment.
  5. Ship the returned item(s) to the address provided in the return authorization email.
  6. We will process your return and issue a refund to your original payment method within [Number] business days of receiving the returned item(s).

Please note:

  • You are responsible for the cost of return shipping unless the item is incorrect or damaged.
  • We recommend using a trackable shipping method for your return.
  • We are not responsible for lost or stolen return packages.

Exceptions:

We reserve the right to make exceptions to this policy on a case-by-case basis.

Contact Us:

If you have any questions about our Refund & Cancellation Policy, please contact us